No Refund, Exchange Only Policy
At The Real Opal Lee LLC, we strive to ensure customer satisfaction with every purchase. Please note that we do not offer refunds—exchanges only are permitted within 14 days of the delivery date. To be eligible for an exchange, the item must be returned in its original condition, unused, and in its original packaging.
All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for lost or damaged items during return transit.
Please be aware that by purchasing from our store, you agree to these terms, and chargebacks or disputes in violation of this policy will not be accepted. For any questions or to initiate an exchange, please contact our customer service team at info@therealopalleellc.com.
Thank you for understanding our policy and for choosing The Real Opal Lee LLC
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and an email will be sent to setup return instructions.
To return your product, you should mail your product to: 940 E. Annie St. Fort Worth, TX 76104
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@therealopalleellc.com for questions related to exchanges.